Terms of service

Tueora is a hosted service for managing and monitoring an organisation's devices, policies, security and network. It connects to Microsoft 365, a Windows agent you install, and optionally your network equipment. We may improve and change the service over time; we won't remove a core capability you rely on without reasonable notice.

Users sign in with their organisation's Microsoft account. You are responsible for who you give access to, for their roles, and for activity in your workspace. Tell us promptly at hello@ljbstudios.com.au if you suspect unauthorised access.

New workspaces start with a 30-day free trial with every feature and no card required. When the trial ends without a paid plan, the workspace pauses: agents stop sending data and nothing is deleted. If no plan is chosen within 30 days after that, the workspace and its data are deleted.

Paid plans are priced by the number of managed devices, as shown on the pricing page or in a quote we give you. Prices are in Australian dollars. GST is added where it applies. Fees are billed monthly or annually in advance and are payable within 14 days of the invoice unless agreed otherwise.

A managed device is a Windows device running the Tueora agent that has checked in during the last 30 days. If you go over your plan's limit, new devices keep enrolling and a 14-day grace period starts; after it, devices over the limit are not scanned until you upgrade or we agree a per-device price.

We may change prices with at least 30 days' notice, effective from your next billing period.

• Only connect Microsoft 365 tenants, devices and networks that your organisation owns or is authorised to manage.
• Tell your staff, as the law requires, that their devices and accounts are monitored.
• Review changes before deploying them to your devices. Tueora can change device and Microsoft 365 settings at your direction; you are responsible for the changes you choose to make.
• Don't misuse the service: no attempts to access other customers' data, to disrupt the service, to reverse engineer it, or to use it for anything unlawful.

You own the data your organisation brings into Tueora. You give us permission to host, process and display it only to provide and support the service, and to produce aggregated statistics that don't identify you or any person. Our privacy policy explains how we handle personal information.

You can export your data while your account is active. After your subscription ends we delete your data within 30 days, unless the law requires us to keep it.

We use reasonable technical and organisational measures to protect the service and your data. We aim to keep the service available at all times but don't guarantee it will be uninterrupted or error-free, unless we agree a service level with you in writing. We will give notice of planned maintenance where practical.

Each of us will keep the other's confidential information confidential and use it only for this agreement, except where it is already public or the law requires disclosure.

We own Tueora, including its software, design and content. You receive a non-exclusive, non-transferable right to use it for your organisation's internal purposes during your subscription. If you send us feedback we may use it without obligation.

You can cancel at any time; cancellation takes effect at the end of the paid period and fees already paid are not refunded except where the law requires. We may suspend or end your access if fees remain unpaid after notice, or immediately if your use breaches these terms in a way that risks harm to us, other customers or third parties.

Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law or any other law that cannot lawfully be excluded or limited. Where our liability for a failure to comply with a consumer guarantee can be limited, it is limited to supplying the services again or paying the cost of having them supplied again.

To the extent permitted by law, we are not liable for indirect or consequential loss, including loss of profit, revenue or data, and our total liability under these terms is limited to the fees you paid us in the 12 months before the claim arose. The service is provided as is, except for the guarantees you have under the Australian Consumer Law.

We may update these terms. We will post the new version here with a new date and give customers at least 30 days' notice by email of changes that materially affect them. Continuing to use the service after that means you accept the change.

These terms are governed by the laws of Western Australia, and each of us submits to the courts of Western Australia and the Commonwealth of Australia.

LJBStudios.com.au, email hello@ljbstudios.com.au.